Shipping Policy
Processing Time
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All orders are processed within 1-3 business days, excluding weekends and public holidays. Processing time for bespoke or custom items may extend up to 5-7 business days due to the intricate craftsmanship required.
Shipping methods & times
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Standard Shipping: Orders typically arrive within 10-15 business days after processing. Delivery timelines may vary depending on the destination and carrier. Please note that all our products are handmade on demand, hence the shipping length.
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Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or unforeseen circumstances.
Shipping Costs & International Shipping
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Shipping costs are calculated based on the shipping method, destination, and order weight. Costs will be displayed at checkout before payment.
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We currently are only shipping within Europe.
Order Tracking
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Once your order is shipped, we will send a confirmation email with a tracking number. You can use this number to monitor your shipment’s journey.
Delays
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While we strive for timely deliveries, unexpected delays may occur due to weather, customs clearance, or other factors. We appreciate your understanding and patience in such cases.
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For any shipping-related inquiries, please contact us at atelier.cappa@gmail.com