Refund Policy
Eligibility for Returns
Your satisfaction is our priority at cappa. If you are not fully satisfied with your purchase, please review our refund policy below:
-
Returns are accepted within 14 days of delivery. Items must be in unused, unworn condition and returned in their original packaging with all tags attached. You must return it with original tags, receipt and in its original condition.
-
Items that show signs of wear, damage, or alteration will not be eligible for return or refund.
Exclusions
-
Custom or bespoke items are non-refundable as they are tailored to your specifications.
-
Sale or clearance items are considered final sale and are not eligible for return unless stated otherwise.
Return Process
-
To initiate a return, please contact our customer service team at atelier.cappa@gmail.com with your order number and reason for return.
-
Once approved, you will receive instructions on how to ship the item back to us. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
Refunds
-
Refunds will be issued to the original payment method within 7-10 business days of receiving and inspecting the returned item.
-
Please note that original shipping costs are non-refundable, except in cases where the return is due to an error on our part.
For additional assistance, please contact our support team.